Information We Collect

Information You Give Us Directly

When you sign up for our programs or contact us, we collect basic details that help us provide our services:

• Your name and email address
• Phone number if you choose to provide it
• Postal code (helps us understand regional financial education needs)
• Information about your learning goals and current budget knowledge level
• Payment information when you enroll in paid programs

Information We Collect Automatically

Like most websites, we gather some technical data when you visit mavivelinevian.com. This includes your IP address, browser type, and which pages you visit. We use this to understand how people use our site and where we can make improvements.

How We Use Your Information

We're not in the business of selling your data. We use what you share with us for specific, practical purposes:

Who We Share Information With

We keep your information within a small circle. Here's who might see your data and why:

We will never sell your personal information to advertisers, marketers, or any other third parties. If Canadian law requires us to disclose information (like a court order), we'll do so only to the extent legally required.

Your Privacy Rights Under Canadian Law

PIPEDA gives you specific rights regarding your personal information. We respect these rights and make it straightforward to exercise them:

To exercise any of these rights, just email us at contact@mavivelinevian.com with your request. We'll verify your identity and respond within the timeframes required by Canadian law.

How We Protect Your Data

Security isn't just a checkbox for us. We use industry-standard practices to keep your information safe:

• All data transmission uses SSL/TLS encryption
• We store information on secure servers with restricted access
• Staff members who handle personal data receive privacy training
• We regularly review our security practices and update them as needed
• Payment information is processed through PCI-compliant third parties

That said, no system is completely foolproof. While we do everything reasonable to protect your data, we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll notify you promptly as required by Canadian law.

Data Retention

We don't keep your information forever. Here's our approach to data retention:

• Active student records are kept for the duration of your enrollment plus seven years (for tax and legal purposes)
• Marketing contact information is retained until you unsubscribe or request deletion
• Website analytics data is typically retained for 26 months
• Payment transaction records are kept for seven years to comply with financial regulations

After these periods, we securely delete or anonymize your information. If you want your data removed earlier, you can request deletion at any time.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. We use them sparingly and only for practical purposes like remembering your preferences and understanding which parts of our site are most useful.

You can disable cookies in your browser settings, though this might affect some website functionality. We don't use third-party advertising cookies or sell your browsing data to anyone.

Children's Privacy

Our programs are designed for adults. We don't knowingly collect information from anyone under 16. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it immediately.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when we most recently revised this policy. We encourage you to review it periodically.

Questions and Complaints

If you have concerns about how we handle your personal information, we want to hear from you. Contact our privacy officer at contact@mavivelinevian.com, and we'll work with you to resolve any issues.

If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. Their website is priv.gc.ca, and they can provide guidance on privacy matters.