Refund Policy
We're committed to your satisfaction and want you to feel confident in your investment. Here's how our refund process works and what you can expect.
At mavivelinevian, we understand that choosing to invest in your financial education is a big decision. Sometimes circumstances change, and that's okay. Our refund policy is designed to be fair and straightforward for everyone involved.
We've structured our refund approach based on years of feedback from learners like you. The goal isn't to make refunds difficult—it's to ensure that both you and our team have clear expectations from the start.
Early Withdrawal Window
If you decide within the first 14 days of enrollment that our program isn't the right fit, you can request a full refund. No questions asked. We want you to feel certain about your choice.
Partial Refund Period
Between days 15 and 30, you may be eligible for a partial refund depending on which materials you've accessed and how far into the curriculum you've progressed. We'll review each case individually.
After 30 Days
Once you've been enrolled for more than 30 days, refunds generally aren't available. By this point, you've had substantial access to course materials and resources that can't be "returned."
How Long Does the Process Take?
Request Submission
Send your refund request through our contact form or email. You'll receive an automated confirmation within a few hours letting you know we've got your message.
Review Process
Our team reviews your enrollment details, access history, and circumstances. If we need additional information, we'll reach out directly to you via email.
Decision Notification
You'll receive a detailed email explaining our decision. If approved, we'll outline the refund amount and expected processing timeline based on your payment method.
Payment Processing
Refunds are processed to your original payment method. Credit cards typically take 5-10 business days, while bank transfers might take slightly longer depending on your financial institution.
Common Situations We Handle
Technical Issues Preventing Access
If you're experiencing persistent technical problems that prevent you from accessing course materials, and our support team can't resolve them within a reasonable timeframe, you may be eligible for a refund regardless of how long you've been enrolled. We don't charge for content you can't actually use.
Medical or Family Emergency
Life happens, and sometimes circumstances beyond your control make it impossible to continue. If you experience a serious medical issue or family emergency, contact us directly. We'll work with you on a case-by-case basis and may offer options like extended access, course credit, or a refund depending on the situation.
Course Content Mismatch
If the course content significantly differs from what was described in our promotional materials, and you notice this within the first 21 days, we'll review your concerns. Honest feedback helps us improve, and we'll consider refund options if there's a genuine mismatch.
Payment Processing Errors
Accidental double charges or unauthorized payments are refunded immediately once verified. These situations are treated with urgency, and we typically resolve them within 2-3 business days.
Need to Request a Refund?
The best way to start the process is by reaching out to our team directly. We'll guide you through the steps and answer any questions you might have about your specific situation.
Contact Our TeamImportant Note About Course Materials
When you request a refund, your access to all course materials, resources, and community forums will be revoked once the refund is processed. Make sure you've saved any personal notes or work you want to keep before submitting your request. We can't restore access after a refund has been completed, and re-enrollment would require full payment at current rates.